Pending Honey Gold
Honey Gold will remain pending for approximately 60-90 days (this can vary based on retailer and can be more in some instances). This will occur before we have verified that all items of your purchase are eligible for Honey Gold. If part or all of your purchase is ineligible for Honey Gold, or if you do return all or part of your purchase or receive a refund on it, the amount of Honey Gold you can earn will be reduced accordingly based on the new subtotal of eligible items. While Honey Gold appears as pending, it cannot be used or redeemed. You’ll be able to see when your Gold is no longer pending and becomes available to redeem in your Account Overview.
Travel reservations (e.g. purchases made at hotels, car rentals, or other travel sites) earn Honey Gold on a different timeline. The merchant requires you to complete the reservation before Honey Gold is credited or even listed as pending in your account. Even though you have already paid, there's still the possibility that you may cancel or modify your trip.
Once the merchant confirms the purchase (after the return window has ended or in the case of a travel reservation, when the stay is completed) that Gold will be cleared into your account and be available for redemption!
Please reach out to us if you have any questions about pending Gold transactions.