Pending Gold Points
Gold points will remain pending for approximately 60-90 days until your purchase is confirmed by the merchant. This time period can vary based on retailer and can be more in some instances. This will occur before we have verified that all items of your purchase are eligible for points. If part or all of your purchase is ineligible for points, or if you do return all or part of your purchase or receive a refund on it, the amount of points you can earn will be reduced accordingly based on the new subtotal of eligible items. While points appear as pending, it cannot be used or redeemed. You’ll be able to see when your points are no longer pending and becomes available to redeem in your Account Overview.
Travel reservations (e.g. purchases made at hotels, car rentals, or other travel sites) earn Gold points on a different timeline. The merchant requires you to complete the reservation before points are confirmed or even listed as pending in your account. Even though you have already paid, there's still the possibility that you may cancel or modify your trip.
Once the merchant confirms the purchase (after the return window has ended or in the case of a travel reservation, when the stay is completed) those points will be cleared into your account and be available for redemption!
Please reach out to us if you have any questions about pending Gold points transactions.