Reporting fake or suspicious emails

Tips for identifying fake, suspicious, or fraudulent emails claiming to be Honey                                            We're always working to create the best experiences for members. As part of those efforts, we're consistently on the lookout for fake or suspicious communication.

If you aren’t sure if communication claiming to be from Honey is authentic, we suggest double-checking the following:
  • Validate links before you click on them                                                                                                                       Even if a URL or link looks “normal” at first – it can still be a phishing trap. If you’re on a computer, you can move your mouse over a link to show the true destination the link will take you to. If you aren’t 100% certain, we recommend not clicking on that link.
  • Contains unknown attachments                                                                                                                                      Only open an attachment if you're sure it’s legitimate and secure. Be particularly cautious of invoices from companies and contractors you're not familiar with. Some attachments contain viruses that install themselves when opened.
  • Conveys a false sense of urgency                                                                                                                                Phishing emails will often have an urgent tone – Like warning you to update your account immediately. This is to cause a sense of importance in hopes warning signs and red flags that the email is fake will be ignored. 

Reporting Suspicious Communication                                                                                                                                 If you wish to report any suspicious communications, we recommend the following:

Emails/Websites                                                                                                                                                                    Phishing emails often lead you to fake websites to take your private, sensitive data. These websites could look unusual, or they could appear genuine but have a suspicious URL.
If you receive a suspicious email or website link: 
  1. Don’t click on any links inside of the email or on the website
  2. Don’t download any attachments
  3. Don’t enter any information
  4. Don’t change the subject line and don’t forward the message as an attachment
  5. Forward the email and/or website to Phishing@joinhoney.com
  6. Contact Honey’s Team if you notice suspicious activity on your Honey account
  7. Delete the email from your inbox
SMS/Text Message                                                                                                                                                                      If you receive a text message with a link inviting you to visit a website:
  1. Don’t click on any links inside of the SMS text message
  2. Screenshot the message 
  3. Make sure that the message shows the full telephone number 
  4. Email the screenshot to spam@joinhoney.com
Telephone Call                                                                                                                                                                               If you receive a suspicious telephone call:
  1. Take a screenshot of your phone log showing the telephone number
  2. Email the screenshot to spam@joinhoney.com
  3. Include details of the telephone call, including what the caller stated or asked from you
If the caller left a voicemail:
  1. (If you're able to) View the transcript on your mobile device
  2. Screenshot the transcript and include it in your email to our team
When you send an email to spam@joinhoney.com or Phishing@joinhoney.com you’ll get an automatic confirmation email letting you know we received it.
 Keep in mind: Currently, Honey does not have phone support to service our members.
Safeguarding Your Account                                                                                                                                                      If you shared financial or personal information, or entered personal information on a fake website:
  • Change your Honey password immediately here
  • Contact your bank and credit or debit card issuer and let them know what happened
  • Review your Honey account to make sure you recognize all recent activity here
  • Report any unrecognized activity on your Honey account to our Honey team at yourfriends@joinhoney.com
To learn more, check out these helpful articles:
If you’re a victim of fraudulent activity, there are more resources you can use to report it:
If none of the above listed apply to your country, report fraudulent activity to your local resource.
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