Returns & Exchanges
If you'd like to return or exchange a purchase you made through the Honey mobile app, you should have everything you need to initiate a return from the emails you get from the merchant. Since the app opens a webview for you to complete checkout directly on the store’s site, any order inquiries or issues can be handled by reaching out to the merchant - just like you'd normally do.
For issues with purchases made in the Honey mobile app before September 8, 2020, you can view your Order History (accessible in your app Profile > Order Details or directly on our website) for relevant order information. If you still have trouble, you can contact us at firstname.lastname@example.org.