Returns and Exchanges

Gift Card Refunds

Just so you know, the instant, discounted gift cards purchased through Honey are non-refundable. We can’t cancel the gift card purchase or refund the original payment method once you’ve purchased the gift card. However, items purchased from the merchant with the gift card may be able to be returned and exchanged according to the merchant’s return policy. Check the merchant’s policy or contact them directly for more details.

Merchandise Returns and Exchanges

These are handled in the same way as any other online purchase. To start the process, contact the merchant to start a refund or exchange.

Where does the credit go after I complete my return?

Any credits received back after a return or exchange would likely be refunded back to your gift card or onto a new gift card provided by the merchant. This may vary by merchant, so be sure to check with them directly for more information.

How do I check the balance of my gift card?

Most merchants have a tool on their website that helps you check your balance. You’ll most likely need to enter your gift card number and PIN. Visit the merchant’s site to learn more about your options for checking your balance. 

Who can I reach out to if I have more questions?

If you have any other questions, feel free to contact us at checkout@joinhoney.com and we’ll be happy to help from there.

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