Returns and Exchanges

Returns and exchanges are done the same way as any other online purchase. Reach out to the merchant to start a refund or exchange, and once the refund is complete funds will be loaded back onto a gift card for that merchant.

Where does the credit go after I complete my return?

Any credits received back after a return or exchange will be refunded back to your gift card or onto a new gift card provided by the merchant. 

How do I check the balance of my gift card?

Each merchant has a tool on their website where you can check the balance of your gift card by entering the gift card number and PIN. Soon we’ll be adding features to the joinhoney.com account page so you’ll be able to check your balance there.

Who can I reach out to if I have more questions?

If you have any other questions, feel free to contact us at checkout@joinhoney.com and we’ll be happy to help from there.

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