Returns and Exchanges

Gift Card Refunds

Just so you know, the instant, discounted gift cards purchased through Honey are non-refundable. Meaning we can’t cancel the gift card or refund the original payment method. However, items purchased with the gift card can be returned and exchanged according to the merchant’s return policy. Any credit issued by the merchant will be in the form of a store credit or new gift card.

Merchandise Returns and Exchanges

These are handled in the same way as any other online purchase. To start the process, contact the merchant to start a refund or exchange. Once the refund is complete, the funds will be credited back onto a gift card for that merchant. 

Where does the credit go after I complete my return?

Any credits received back after a return or exchange will be refunded back to your gift card or onto a new gift card provided by the merchant. 

How do I check the balance of my gift card?

Each merchant has a tool on their website where you can check the balance of your gift card by entering the gift card number and PIN. Soon we’ll be adding features to the joinhoney.com account page so you’ll be able to check your balance there.

Who can I reach out to if I have more questions?

If you have any other questions, feel free to contact us at checkout@joinhoney.com and we’ll be happy to help from there.

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